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Politique de remboursement

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to include a copy of the receipt.


To be eligible for a return, your item must be unused and in the same condition that you received it. Simply return any items you do not wish to keep with a copy of the invoice. Please include a note as to why you are returning the item and what you would like in exchange of the returned merchandise. Exchanges do not qualify for free shipping. Returns can be shipped to:

10003 Sugar Hill Dr.

Houston, TX 77042

When your refund is received it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at service@estatebeads.com.

You can always contact us for any return question at Allison@estatebeads.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.